Privacy Policy

1. Information We Collect

We collect information you provide directly, information generated when you use ChatRIP, and information we receive from service providers that help operate the Service.

• Account and authentication information, such as identifiers supplied through Arda Gateway sign-in.
• Billing and credit information related to Gateway top-ups or usage, processed by ArdaBot and payment providers. We do not store full payment card numbers in ChatRIP.
• For iOS In-App Purchases, Apple transaction identifiers, product identifiers, purchase status, and refund events used to verify and reconcile consumable credits.
• Prompts, messages, generated responses, citations, source interactions, selected personas, conversation identifiers, and feedback.
• During voice calls, microphone audio is streamed to the selected AI provider to produce a response. ChatRIP does not retain raw microphone audio, but the user and assistant transcript may be saved in your conversation history.
• Usage analytics, such as page views, persona opens, source opens, chat prompt counts, blocked chat events, connection events, referrers, timestamps, and feature interactions.
• Privacy-safe native reliability events, such as voice connection stage, retry count, duration, HTTP or close status, and crash or hang counts. These events do not include audio, transcripts, prompts, tokens, or contact information.
• Device, browser, IP address, request, error, and server log information collected automatically for security, debugging, abuse prevention, and reliability.
• Support communications and any other information you choose to send us.

2. How We Use Information

We use information to provide and improve ChatRIP, including to authenticate users, route AI requests, retrieve citations, preserve conversations, process top-ups, show product analytics, detect abuse, debug errors, secure the Service, respond to support requests, and comply with legal obligations.

We may use aggregated or de-identified information to understand corpus readiness, model performance, feature usage, and product quality.

3. AI Processing

When you chat with a persona, your prompt, conversation context, selected persona, retrieved source excerpts, and related metadata may be sent through Arda Gateway and to upstream AI model providers to generate a response.

Do not include highly sensitive personal information in prompts unless you understand and accept that it may be processed by these systems to provide the Service.

4. How We Share Information

We share information with service providers that process information on our behalf or help us operate ChatRIP. These providers may include hosting, database, analytics, authentication, billing, payment, AI gateway, and model inference providers.

We may also disclose information if required by law, to protect rights and safety, to investigate abuse or security incidents, in connection with a business transaction such as a merger or acquisition, or with your direction or consent.

5. Cookies and Local Storage

ChatRIP uses cookies and similar technologies for essential functions such as Arda Gateway authentication, OAuth state handling, session continuity, and security. The web app also uses browser local storage to remember client-side preferences and conversation references.

We use analytics to understand product usage and reliability. We do not sell personal information and do not use third-party advertising cookies in ChatRIP.

6. Data Retention

We retain personal information for as long as needed to provide ChatRIP, maintain security, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes such as billing records and abuse prevention.

When information is no longer needed, we delete, aggregate, or de-identify it where reasonably feasible. You can initiate account deletion in the iOS app. ChatRIP conversations and app credentials are removed when the request is accepted, and Gateway account deletion is scheduled for completion within 30 days. We may retain transaction, tax, security, fraud-prevention, or other records where required by law or necessary for legitimate business purposes.

7. Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, and operational monitoring. No internet service can be guaranteed to be perfectly secure.

You are responsible for maintaining the security of your account, browser, devices, and credentials.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain personal information, or to object to certain processing. You may also have the right to withdraw consent where processing is based on consent.

Signed-in iOS users can export their ChatRIP conversation data or initiate account deletion in Settings. You may also contact support@ardabot.ai. We may ask for information needed to verify your request and protect your account.

9. California Privacy Rights

If you are a California resident, you may have rights under California privacy law, including the right to know, access, correct, delete, and opt out of certain sharing or selling of personal information. ChatRIP does not sell personal information.

10. Children's Privacy

ChatRIP is not intended for people under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to delete it.

11. International Transfers

ArdaBot is based in the United States, and ChatRIP and its providers may process information in the United States and other countries. If you use ChatRIP from outside the United States, your information may be transferred to countries with different data protection laws than your country.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy with a new effective date. Your continued use of ChatRIP after changes become effective means you accept the updated policy.

13. Contact

Questions about this Privacy Policy or privacy requests may be sent to ArdaBot at the contact information below.

• ArdaBot, Inc.
• c/o Legalinc Corporate Services Inc.
• 131 Continental Dr, Suite 305
• Newark, DE 19713
• Email: support@ardabot.ai